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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mal Corona

February 12, 2025

5  out of  5
rating by Mal Corona
"Love the customer service here. They helped me find the best coverage and made the entire process smooth and easy. I highly recommend them for anyone looking for insurance services. Thanks Sue"
We responded:
"Thank you- we are glad to be of help."
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Alex Salcido

February 12, 2025

5  out of  5
rating by Alex Salcido
"Great customer service, super helpful!"
We responded:
"Thank you Alex!"
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Francisco Arroyo

February 12, 2025

5  out of  5
rating by Francisco Arroyo
"Great customer service! Super friendly and helpful! Answered all the questions I was curious about concerning my policy! The absolute best!!!"
We responded:
"Thank You for your kind words Mr. Arroyo. "
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T R

April 5, 2024

5  out of  5
rating by T R
"Connie and Sue are the best!! Customer satisfaction guaranteed! If you need low cost insurance they will help you. Treat them well and they will treat you better."
We responded:
"Thanks so much for you kind words- We truly appreicate you. "
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John T

March 26, 2022

5  out of  5
rating by John T
"Connie always answers the phone, knows who I am, and answers my questions right away"
We responded:
"John-- Appreciate your kind words. Connie is awesome and has over 30 years of experience with State Farm. We appreciate your chosing Sue McFadden, State Farm Agency for your insurance needs."
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Misty Ruffino

March 17, 2022

5  out of  5
rating by Misty Ruffino
"I contacted Sue McFadden after an email she sent me for car insurance. My policy with state farm was more than half less than my policy with progressive. She was quick and explained everything in detail. Ask for Sue!! She was great!! :)"
We responded:
"Thank You Misty. We are so glad that you are part of State Farm Family and our office. Sue McFadden"
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Priscilla Thornton

January 13, 2022

5  out of  5
rating by Priscilla Thornton
"Quality, caring business practices are hard to come by, PARTICULARLY, these past couple of years. While we all know Insurance can be crazy and confusing and even frustrating sometimes, it helps when you have an agent and team that cares so much about their customers. This team goes over and above, and I can't say enough good things about their office. We've been with other agents, and I can honestly and openly say that the level of service that Sue and her team provide is top notch."
We responded:
"Thank You Ms. Thornton for the kind words. We appreciate you. Sue McFadden-owner/agent"
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Gina Garcia

January 11, 2022

1  out of  5
rating by Gina Garcia
"Several phone calls and no answer"
We responded:
"Hi Gina. I am sorry about that. I am not able to find an account under your name nor a missed call. I would like to find out what happened... would you please call or email me so I may relsove this? Thank You- Sue McFadden-Agent/Owner."
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Robert Sexton

October 5, 2021

5  out of  5
rating by Robert Sexton
"I spoke with Sue on a Monday and signed up with State Farm the next day. Sue is knowledgeable about the State Farm product, answers all questions, is very personable, and protects the interest of both the Client and State Farm. I couldn't ask for anything more from an agent, and look forward to keeping her as our agent now and in the future."
We responded:
"Robtert- Thanks so much for the kind words. We hope you help you with all your insurance needs- Thanks again ! Sue"
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Rafael Benitez

May 8, 2021

5  out of  5
rating by Rafael Benitez
"Really good customer service."
We responded:
"Thank you, Rafael! We are here if you need us. -Sue"
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Aron Pond

August 22, 2020

5  out of  5
rating by Aron Pond
"One of the nicest people to do business with ."
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Sadiq Nagri

May 1, 2020

5  out of  5
rating by Sadiq Nagri
"She is also very friendly and helpful whenever I call. Always helped me solve any issue I am having with my insurance."
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Immar Quintanilla

March 31, 2020

5  out of  5
rating by Immar Quintanilla
"Great customer service experience. Shell Luker has done a great job in helping me out and going above and beyond."
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Cindi Schoen

March 11, 2020

5  out of  5
rating by Cindi Schoen
"Sue and her team are fantastic. They care about their customers and make sure they are protected. Highly recommend you visit with Sue and her team."
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Edward Olive

March 9, 2020

5  out of  5
rating by Edward Olive
"Did a great job in resolving my issues."
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Juan Velez

January 8, 2020

5  out of  5
rating by Juan Velez
"I want to take the time and thank the lovely lady by the name of Shelly Lucker. She was so kind, professional and helpful with all questions and my experience with Statefarm."
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Evelyn Gonzalez

September 18, 2019

5  out of  5
rating by Evelyn Gonzalez
"Connie is the Absolute Best!"
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Rafael Caicedo

September 11, 2019

5  out of  5
rating by Rafael Caicedo
"Excellent service, always there ready to help you and very good response times"
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ann ross

July 31, 2019

5  out of  5
rating by ann ross
"I recently went with State Farm for auto insurance for my two granddaughters and myself. There was not much of a decision to be made...Shell Luker....Sales Manager for Sue McFadden's agency, could not have been more helpful, knowledgeable, friendly and kind and their rate was less than I was currently paying. I would definitely recommend Sue McFadden's State Farm agency. Thanks for all your help."
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Layth Al samirraei

July 8, 2019

5  out of  5
rating by Layth Al samirraei
"great customer service experience"
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Crystal Mayes

June 29, 2019

5  out of  5
rating by Crystal Mayes
"Their customer service is beyond great! I wouldn’t want to be with another branch of insurers, they’re like family to me at this point. Don’t hesitate to get your quote here and sign on the dotted line, they will find all the possible discounts for you to keep you and your family insured."
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Patrick Jacobson

June 26, 2019

5  out of  5
rating by Patrick Jacobson
"Very responsive and helpful. Even after thorough online searching they came in under everyone else and you get to see them in person rather than deal with someone remotely. Win/Win, check them out, you won’t be disappointed."
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Uju and Nedu

May 30, 2019

5  out of  5
rating by Uju and Nedu
"Mrs. Shell was able to assist me on my Auto policy. I was pleased with their service. I will definitely recommend this office."
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Alfred Curtis

September 29, 2018

5  out of  5
rating by Alfred Curtis
"Great customer service, very responsive and reliable!!"
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Lorene strait

July 25, 2018

5  out of  5
rating by Lorene strait
"This has been the best experience every dealing with auto insurance. Shell thank you so much for all your help."